WEBSITE PRIVACY STATEMENT

PRIVACY STATEMENT

At MTS Group LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, and safeguard your data in compliance with applicable laws and regulations, including the following as applicable: Gramm-Leach-Bliley Act (GLBA), California Consumer Privacy Act (CCPA), Federal Trade Commission (FTC) Act, and state data breach notification laws.

DATA SHARING

We share certain information only in the following circumstances: With vendors who assist in delivering our services under strict confidentiality agreements. With legal authorities when required by law. With business partners for specific operational requirements, ensuring appropriate safeguards are in place.

INFORMATION GATHERED THROUGH OUR WEBSITE

MTS Group LLC collects non-public personal information which has been voluntarily provided by you or by our client for the purpose of processing appraisals, valuations, title services, or to answer your inquiries.

Information collected may include your name, address, telephone number, cell phone number, loan number, or other information that you or the lender/client submits.

We may track the domains of people who visit the MTS Group LLC website to gain aggregate data to be analyzed for trends and statistics. We may use accumulated aggregate data including, but not limited to, marketing analysis, evaluation of our appraisal, valuation, and title services or for business planning purposes.

USE OF COLLECTED INFORMATION

We collect but do not Sell or Share personal information. The information collected is limited and only collected to fulfill the service being requested. We will retain the information for required retention periods as per federal and state laws. The information is provided by you (the consumer) or our client to process your transaction. The information may be disclosed to a third-party vendor only for the purpose of completing the service being provided.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to enhance user experience by analyzing website usage to improve functionality and/or personalize content for a better browsing experience. You can manage your cookie preferences through your browser settings.

MOBILE PHONE INFORMATION

MTS Group LLC does not share, sell, or rent mobile phone information, including phone numbers used for SMS messaging. Your mobile information is used solely for communication related to our services and only with your consent where applicable. You may opt out of SMS messages by replying to a message with STOP.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites not controlled or operated by MTS Group LLC. These external websites may send cookies to your browser, collect personal information, or solicit data from users. We encourage you to review the privacy policies of any third-party websites you visit, as their practices may differ from ours. MTS Group LLC is not responsible for the privacy statements, content, or practices of other websites.

DATA PROTECTION

We employ industry-standard security measures to safeguard your data, including Data encryption protocols, secure storage systems and access controls to limit data access to authorized personnel only.

SECURITY INCIDENT AND DISCLOSURE PROTOCOL

If MTS Group LLC becomes aware of a security breach or unauthorized disclosure of user information due to external activities, we will take the appropriate measures, including investigation, reporting, and cooperating with law enforcement, as necessary. If a user’s personal information is disclosed in violation of our Privacy Policy, MTS Group LLC will make reasonable efforts to notify the affected user as soon as possible, as permitted by law, and provide details about the disclosure.

CALIFORNIA PRIVACY RIGHTS (CCPA) – CONSUMERS

“The California Consumer Privacy Act (CCPA) does not currently apply to MTS Group LLC, although we are committed to respecting the privacy of all individuals, including California residents. We do not sell personal information, and we take appropriate steps to safeguard the information we collect.”

CCPA

A consumer has the right to know the categories of personal information listed in the CCPA we have collected and disclosed in the past 12 months. We collect this information only to process appraisal services requested by your lender, broker, or representative of a lending institution. The categories of information we “may” collect include:

• Identifiers – including name, email address, phone number, unique personal identifier, IP address and User ID.
• Customer records – billing address, and credit or debit card information.
• Characteristics of protected classifications under California or federal law:Race as requested on a mortgage application.
• Internet activity – including your interactions with our Services.
• Audio or visual data – including audio or video we collect while communicating with you.
• Geolocation data – including your location inferred by your IP address.

In certain cases, we collect sensitive data as defined by the CCPA, including:

• Your login credentials to provide you access to the Services.
• Your financial card information when you make a payment for our Services, we will share this information with our third-party card processors.
• Content of communications that you post publicly on our Services or that are shared with us to facilitate customer support.

We do not infer characteristics about you based on your sensitive personal information.

We collect but do not Sell or Share personal information. The information collected is limited and only collected to fulfill the service being requested. We will retain the information specific to retention periods required per federal and state laws. The information is provided by either you (the consumer) or our client to process your transaction. The information may be disclosed to a third party only for the purpose of completing the service being provided.

A business that receives a verifiable consumer request from a consumer to access personal information shall promptly take steps to disclose and deliver, free of charge to the consumer, the personal information required by this section.

A consumer shall have the right to request that a business delete or correct any personal information about the consumer which the business has collected (restrictions may apply if retention is required by another law).

A consumer shall have the right to request a business who sells the consumer’s personal information, or discloses it for a business purpose, disclose to the consumer:

(1) The categories of personal information the business collected about the consumer. (2)  The categories of personal information the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold. (3)  The categories of personal information the business disclosed about the consumer for a business purpose.

A business shall not discriminate against a consumer because the consumer exercised any of the consumer’s rights under this title, including, but not limited to, by: (A) Denying goods or services to the consumer. (B)  Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties. (C)  Providing a different level or quality of goods or services to the consumer if the consumer exercises the consumer’s rights under this title. (D)  Suggesting the consumer receive a different price or rate for goods or services or a different level or quality of goods or services.

Consumers may exercise their rights listed above and submit requests to MTS Group LLC by calling 412-345-5199 or sending an email to compliancedepartment@mtsgrp.net.

GRAMM-LEACH-BLILEY ACT (GLBA)

MTS Group LLC complies with the Gramm-Leach-Bliley Act (GLBA), which regulates how we collect, use, and protect personal financial information. We are committed to safeguarding your financial data and ensuring it is only shared as necessary for providing services, as outlined in our privacy policy.

FEDERAL TRADE COMMISSION (FTC) ACT

MTS Group LLC adheres to the guidelines set forth by the Federal Trade Commission (FTC) Act, which promotes consumer protection and prohibits unfair or deceptive practices in commerce. We are committed to ensuring that our practices are transparent and that we safeguard consumer rights

MINORS’ PRIVACY

MTS Group LLC does not knowingly collect or solicit personal information from individuals under the age of 13. If we become aware a minor has provided personal information to us without the consent of a parent or guardian, we will take steps to delete such information as soon as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at compliancedepartment@mtsgrp.net, and we will take appropriate action to remove it.

UPDATES TO THIS PRIVACY STATEMENT

We may update this Privacy Statement to reflect changes in laws, regulations, or our practices. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

CONTACT US

If you have questions or concerns about our privacy practices, please reach out to us at:

Phone: 412-345-5199     

Email: compliancedepartment@mtsgrp.net

Last Updated: 11-18-2024